APPLICAtion of THE GENERAL CONDITIONS OF sale

Before making a purchase, the Customer is asked to read these General Conditions of Sale in full. The Customer is authorised to save them, copy them, download a copy of them and/or print them out. For any further information, the Customer may contact Splen Firenze S.r.l.s. at the customer service e-mail address cs.splenfirenze@gmail.com. As part of the formalities established for placing a purchase order, the Customer declares having viewed the formalities and that he accepts the General Conditions of Sale in full. The General Conditions of Sale may be amended by 9759988‬as required. Any amendments shall take effect at the time of their publication on the website. The Conditions current as of the time of purchase shall apply to each relevant sales agreement.

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DESCRIPTION AND CHARACTERISTICS OF THE SERVICE FOR THE SALE OF THE PRODUCTS 
The service for the sale of the Products operating on the website entails the registration, access to choices, choice of Products, on-line transmission of the purchase order and, where accepted, the on-line acceptance of the purchase order.
 

Registration: 
Purchase and/or registration also entails giving consent to the processing of one's personal data. In the event of registration, the Customer must keep his password with utmost diligence. The Customer must undertake not to allow any third parties that he has not specifically authorized to do so to use the service. The Customer therefore accepts all liability for any such third party use and conduct on the internet. In the event of loss or theft of the Customer's password, the Customer shall have the right to enable the new password issue procedure available from the website. For deleting your account, please contact the Customer Service e-mail address.

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Purchase order: 
Each purchase order submitted to Splen Firenze S.r.l.s. must clearly specify the Product code, its description, quantity and addressee name and address. The website order procedure gives the Customer the option of identifying and correcting any errors in data entry prior to sending the purchase order. Purchase orders sent by Customers constitute proposed contracts that are binding for the Customer. As confirmation of the receipt of order, Splen Firenze S.r.l.s. shall send the Customer a summary e-mail to the e-mail address specified during registration. Said e-mail is for information only. It does not therefore constitute acceptance by Splen Firenze S.r.l.s. of said order.

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Purchase order acceptance and conclusion of the sales agreement: 
Splen Firenze S.r.l.s. reserves the right, at their own discretion, to accept or refuse purchase orders submitted by Customers. Splen Firenze S.r.l.s., who undertake to process the Customer's order (or to inform of possible problems) in a timely manner and in any case within 7 days as from the day following the date on which the Customer submitted the order. It is agreed that order processing is subject to effective Product availability. Should the Product be unavailable and/or in the event that Splen Firenze S.r.l.s. should refuse the order, Splen Firenze S.r.l.s. shall inform the Customer of such in a timely manner, and reimburse him any amounts paid. In this case, the Customer shall have no right to any further indemnity or compensation. No orders shall be accepted where submitted by parties who are not legally of age.

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PRODUCT CHARACTERISTICS 
Products are shown in the on-line catalogue in as realistic a manner as possible. The images are provided for general information only and may not be absolutely identical to the actual Product. The Products shown in the on-line catalogue may be purchased while stocks last, without prejudice to the right of Splen Firenze S.r.l.s. to cease availability of any Products at any time and/or alter their characteristics. FFW S.r.l. also reserves the right to update the on-line catalogue at any stage, altering the range or number of Products available.